杭州湾IATF16949认证全国汽车质量管理体系认证中心

— engagement of people; 全员积参与；
— process approach; 过程方法；
— improvement; 改进；
— evidence-based decision making; 循证决策；
— relationship management. 关系管理。
0.3 Process approach过程方法
0.3.1 General  总则
Customer requirements 顾客要求
all requirements specified by the customer (e.g., technical, commercial, product and manufacturing 
process-related requirements, general terms and conditions, customer-specific requirements, etc.) 
Where the audited organization is a vehicle manufacturer, vehicle manufacturer subsidiary, 
or joint venture with a vehicle manufacturer, the relevant customer is specified by the 
vehicle manufacturer, their subsidiaries, or joint ventures.
顾客要求

Customer-specific requirements(CSRs)  顾客特定要求（CSRs）
Interpretations of or supplemental requirements linked to a specific clause(s) of this Automotive QMS
Standard对本汽车QMS标准特定条款的解释或与该条款有关的补充要求。

.1 Scope—automotive supplemental to ISO 9001:2015范围—汽车行业对ISO9001：2015的补充
This Automotive QMS standard defines the quality management system requirements for the design
anddevelopment, production and, when relevant, assembly, installation, and services of
automotive-relatedproducts, including production with embedded software.本汽车QMS标准规定了汽车
相关产品（包括装有嵌入式软件的产品）的设计和开发、生产，以及（相关时）装配、安装和服务的
质量管理体系要求。
This Automotive QMS standard is applicable to sites of the organization where manufacturing
ofcustomer-specified production parts，service parts，and/or accessory parts occur.本汽车QMS标准适用
于制造顾客*生产件、服务件和/或配件的组织的现场。
This Automotive QMS standard should be applied throughout the automotive supply chain.应当在整个汽车
供应链中实施本汽车QMS标准。

Advanced product quality planning (APQP)  产品质量先期策划(APQP)
Product quality planning process that supports development of a product or service that will satisfy
customer requirements; APQP service as a guide in the development process and also a standard way to
share results between organizations and their customers; APQP covers design robustness，design testing
and specification compliance，production process design，quality inspection standards，process capability，
production capacity，production packing，product testing and operator training plan，among other items
对开发某一满足顾客要求的产品或服务提供支持的产品质量策划过程；APQP对开发过程具有指导意
义，并且是组织与其顾客之间共享结果的标准方式；APQP涵盖的项目包括设计稳健性，设计试验和
规范符合性，生产过程设计，质量检验标准，过程能力，生产能力，产品包装，产品试验和操作员培
训计划
Escalation process 升级过程
Process used to highlight or flag certain issues within an organization so that the appropriate personnel
canrespond to these situations and monitor the resolutions用于在组织内部强调或触发特定问题的过程，
以便适当人员可对这些情况做出响应并监控其解决。
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